Refund policy

CANCELLATIONS

We are committed to offering our customers the finest cosmetic products available. If the customer feels the products he/she received from us do not meet this expectation, the customer has the right to withdraw from the contract, within 7 (Seven) days of the date the products were received.

Notification of the customer’s intention to exercise the right of cancellation can be done by emailing shop@jaydeekaybeauty.co.za with the customer’s order details, including customer order number, the description of the products which are being returned and photographs.

 

If the customer returns products for reasons other than defects in the products, or incomplete or incorrect delivery, he/she will be required to arrange and pay for the direct costs of the return of the products to us.

 

Upon exercising the right of cancellation, we undertake to reimburse the customer the full price of the products within 30 (thirty) days of the date of receipt of the cancellation, provided that they are shipped back unused and undamaged, to the extent that they have been kept and used with all due care and attention. Refunds will only be made against the original credit card used. We will send to the customer a notification email once the reimbursement has been made.

It is strongly recommended that the parcel be sent by a recorded delivery service (one that requires a signature upon receipt). We cannot be liable for returned products lost in transit.

 

The above provisions are only applicable to purchases made online. Products purchased at a store will be subject to the return policy of each store.

 

FAULTY OR DEFECTIVE PRODUCTS

In case of faulty or defective product, the customer has the right to return the products within 7 (Seven) days of the date of purchase provided that the products have been used for their intended purpose and they have been cared for according to any instructions that accompanied the products. We may in certain instances require an assessment of the goods returned. We will either repair or replace the products or refund you in the same way that you paid for the goods. If in our assessment you have not adhered to the use and care instructions, we will refuse to accept return thereof.