Shipping + Returns Policy
Orders are processed and delivered on working days only (Monday through Friday, excluding public holidays). Orders placed on Saturday and Sunday will be processed on the following working day.
We are unable to process orders to a P.O Box address.
Shipping charges shall be borne by the customer and are indicated separately on the order form and into the delivery note. There are no shipping charges for purchases over the amount we may display on the Site.
In accordance with the requirements of the ECT Act and the CPA, the products shall be delivered within 30 (thirty) days from the day following that of the order placement by the customer, unless we notify the customer, including by email, within the same term, of the ordered products being unavailable, including temporarily unavailable.
The customer will receive a tracking number via the provided e-mail address once his/her order has been shipped. Once the customer has received the tracking number it is the customer’s responsibility to follow up on the delivery process.
It is the customer’s responsibility to ensure that there is someone available to receive his/her order at the nominated address between Monday to Friday, 9:00am-5:00pm. Should the above not be possible it is the customer’s responsibility to make further arrangements with the courier company.
As we are a growing business please understand that at this stage we do not usually ship outside of South Africa.
However, please email us at firstname.lastname@example.org and we will do our best to assist.
Orders are shipped within 5 to 7 working days (Monday through Friday, excluding public holidays). For any shipping queries please contact us via email at email@example.com
Customers can check the status of their most recent orders by visiting the courier site and using the provided tracking number.
We are committed to offering our customers the finest cosmetic products available. If the customer feels the products he/she received from us do not meet this expectation, the customer has the right to withdraw from the contract, within 7 (Seven) days of the date the products were received.
Notification of the customer’s intention to exercise the right of cancellation can be done by emailing firstname.lastname@example.org with the customer’s order details, including customer order number, the description of the products which are being returned and photographs.
If the customer returns products for reasons other than defects in the products, or incomplete or incorrect delivery, he/she will be required to arrange and pay for the direct costs of the return of the products to us.
Upon exercising the right of cancellation, we undertake to reimburse the customer the full price of the products within 30 (thirty) days of the date of receipt of the cancellation, provided that they are shipped back unused and undamaged, to the extent that they have been kept and used with all due care and attention. Refunds will only be made against the original credit card used. We will send to the customer a notification email once the reimbursement has been made.
It is strongly recommended that the parcel be sent by a recorded delivery service (one that requires a signature upon receipt). We cannot be liable for returned products lost in transit. The above provisions are only applicable to purchases made online. Products purchased at a store will be subject to the return policy of each store.
Faulty or deffective products
In case of faulty or defective product, the customer has the right to return the products within 7 (Seven) days of the date of purchase provided that the products have been used for their intended purpose and they have been cared for according to any instructions that accompanied the products. We may in certain instances require an assessment of the goods returned. We will either repair or replace the products or refund you in the same way that you paid for the goods. If in our assessment you have not adhered to the use and care instructions, we will refuse to accept return thereof.